PCI receives and encourages feedback from its Customers and from other interested stakeholders regarding its services and the PCI Plant Certification Program through a variety of means, as described below:
PCI seeks continuous improvement in its performance. This includes regularly obtaining feedback from PCI’s customers. PCI analyzes this information and takes appropriate action to maintain confidence in the impartiality of its certification services.
Plants and Erectors - To provide feedback about an audit, please complete the corresponding appraisal form located below.
All Interested Stakeholders - To provide general feedback to PCI, please fill out the Customer Satisfaction Input Form.
Architects – Architects wishing to provide feedback concerning precast projects and PCI Producers can use the following form:
GC/CM – General Contractors and Construction Managers wishing to provide feedback concerning precast projects and PCI Producers can use the following form:
All Feedback shall be emailed to QualityPrograms@pci.org.
PCI provides for an independent and impartial appeals process. All PCI Clients have the right to appeal audit findings, grades and decisions relating to granting, renewal, suspension or cancellation of certification by PCI under this program. These procedures are described in section 20.11 of PCI Policy 20.
The Client must submit an appeal in writing with a completed Complaint form to the PCI Director of Quality Programs within thirty (30) calendar days from the date of receipt of the audit report or the decision of PCI.
If the Client does not agree with the findings in the response from PCI, the Client may request a hearing by the Certification Appeal Board. This request must be made to the Director of Quality Programs within fifteen (15) working days of receiving the written report of findings from the initial appeal.
Any PCI Client that wishes to submit an appeal must use the following Appeals/Complaints Form:
Complaints received by PCI related to PCI Certification are treated with the utmost importance. All complaints received are recorded and acknowledged prior to investigation.
Upon receipt of the Complaint with a completed Complaint form, the Director of Quality Programs shall send a letter or email as confirmation of receipt to the complaining party.
The Director of Quality Programs shall contact the Client to discuss the contents of the complaint. The Client shall be given the opportunity to provide additional information or associated documentation to address the complaint. Where appropriate, additional information may be solicited from the auditing organization.
The Director of Quality Programs will respond to the complaining party with information regarding any actions taken by PCI within four weeks of receiving the complaint.