Complaints received by PCI related to PCI Certification are treated with the utmost importance. All complaints received are recorded and acknowledged prior to investigation.
Upon receipt of the Complaint with a completed Complaint form, the Director of Quality Programs shall send a letter or email as confirmation of receipt to the complaining party.
The Director of Quality Programs shall contact the Client to discuss the contents of the complaint. The Client shall be given the opportunity to provide documentation to address the complaint.