PCI Customer Feedback

All Appeals, Complaints, and Feedback shall be emailed to PCIQualityPrograms@pci.org

All parties submitting Appeals and Complaints shall complete a Complaint Form with each submittal.

A summary of the Appeal and Complaint Processes are written below. 

More information about about Appeals and Complaints can be found here.

APPEALS

PCI provides for an independent and impartial appeals process. All PCI Clients have the right to appeal audit findings, grades or fees and all decisions relating to granting, renewal, suspension or cancellation of certification by PCI under this program. 

The Client must submit an appeal in writing with a completed Complaint form to the PCI Director of Quality Programs within thirty (30) calendar days from the date of intimation of the decision of PCI.
  • The appeal shall include substantiating information.
  • The Director of Quality Programs will issue a written report of findings within fifteen (15) working days of receipt of the appeal.

COMPLAINTS

Complaints received by PCI related PCI Certification is treated with utmost importance. All complaints received are recorded and acknowledged prior to investigation.

Upon receipt of the Complaint with a completed Complaint form, the Director of Quality Programs shall send a letter or email as confirmation of receipt to the complaining party.

The Director of Quality Programs shall contact the Client to discuss the contents of the complaint. The Client shall be given the opportunity to provide documentation to address the complaint.

FEEDBACK TO PCI

PCI seeks continuous improvement as the permanent objective of PCI’s overall performance. This includes regularly obtaining feedback from PCI’s customers. PCI analyzes such information and takes actions for improvement to maintain Impartiality Assurance.

To give feedback about your audit you underwent please fill out this form.

To give general feedback to PCI please fill out this form.

PLANT CUSTOMER FORMS

PCI also has Precast Project Feedback forms for which PCI Certified Plant Clients can use. PCI Clients can have their customers fill these forms out to give feedback about a precast project.

There are two forms:
For an Architect to complete.
For a General Contractor/Construction Manager to complete.